Privacy Policy

Updated: Oct. 1, 2024

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Our mission is to empower individuals and families through comprehensive services, fostering resilience, dignity, and positive community impact for a brighter future.

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At Mount Sinai Hospital Foundation (“MSHF“), we value you and respect your privacy. MSHF recognizes that it must maintain and use your personal information responsibly. We have created this privacy policy (the “Policy“) to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided by you by telephone, through the Site, by mail or other means (electronic or otherwise). Our Policy also provides you with the ability to “opt-out” of providing personal information that you do not wish to provide and to access, change or remove any of your personal information which has been collected by us. MSHF will not collect, use or disclose your personal information other than in compliance with this Policy.

By providing any of your personal information to MSHF, including information obtained by us during your visits to or use of the website, other MSHF sites or microsites, social networking websites and web pages such as Facebook, Twitter, Instagram, YouTube or any other online site on which MSHF maintains a presence in connection with MSHF’s activities (collectively, the “Site“), you hereby agree to all of the terms and conditions of this Policy and consent to the collection, use and disclosure of your personal information as described in this Policy. Please note that except as is set forth in this Policy, we reserve the right to share anonymized and/or aggregated data acquired by us through your provision of your personal information with third parties.

The terms “we”, “us”, and “our” used in the Policy refer, collectively, to MSHF and its departments, divisions, and their respective employees, mandataries, agents and other representatives (collectively, “MSHF Organization“).

What is "Personal Information"?

“Personal information” is any information that identifies, or could be reasonably associated with, an individual (“individual” or “you“). This may include, for example, your name, contact information, email-address, and information relating to your account with us (as the case may be). It may also include other types of more technical information, but only when this information can identify you as an individual. Information that is aggregated and/or de-identified and cannot be associated with an identifiable individual is not considered to be personal information.

What information is collected by MSHF?

Personal information we collect may include:

  • Identifiers and contact information, such as your name, email and postal addresses, telephone number;
  • Demographic information and interests, such as your age, gender, occupation, languages;
  • Contacts and Connections, such as the names of contacts and their connection to you, and your affiliations with companies, institutions, foundations and other organizations;
  • Geolocation information collected when you use our Site;
  • Any other information you provide to us.

How is my personal information collected?

Directly from you

We will also collect personal information from you when you provide information to us, such as by making a donation, signing up for an event, completing an entry form, ballot or survey, signing up for our newsletter (if any), by communicating with us by telephone, e-mail or otherwise, by setting up a user account and password, logging in as a registered user of the Site and providing information in your account(s), or by introducing or post any text, image, video, audio, or any information, content or other materials through any of MSHF social networking websites and web pages such as Facebook, X, LinkedIn or Instagram. As a result of these actions, you might supply us with personal information, such as your name, date of birth, e-mail and postal addresses, telephone number(s), your comments, suggestions, ideas, opinions and individual preferences.

Third Party Social Networks

MSHF has installed on the Site various social media plug-in protocols, such as Facebook’s “Like” button, which allow you to share your likes and interests in MSHF services, events, special programs and initiatives with your friends and contacts. When you use one of these social media plug-in protocols, MSHF will have access to this information as well. Facebook and other third-party social networks that provide interactive plug-ins to enable social network features (e.g., to connect to Facebook) on the Site may use cookies to gather information on your use of the Site. How this collected data is used by a third party is dependent on the privacy policy of the social network which is available on the appropriate parties’ website. MSHF encourages you to review the privacy policies of such third parties as well.

We may also obtain and use analytical and statistical information from third-party social networks to help us measure performance and effectiveness of content we display on social networks, for example, by measuring impressions and clicks on the content MSHF promotes.

How is my personal information used?

We use your personal information for the following purposes:

Providing Programs and Services
We use your personal information in order to provide programs and services, such as:

  • Enrolling you in an event or providing additional information (updates, changes, related or similar events etc.), including by email, telephone, text messaging or through social media;
  • Fundraising, including donor engagement;
    • Processing your transactions and providing charitable tax receipts;
  • Taking or verifying instructions from you;
  • Creating, administering, and maintaining your accounts; and
  • Fulfilling your requests and responding to your inquiries.

Managing Our Operations
We use your personal information to manage our operations, for instance:

  • Deploying and managing our information technology applications and systems, including managing our Site;
  • Notifying you of changes to our services, terms, conditions or policies and to provide you administrative messages, updates, legal notices, technical notices or security alerts;
  • Enabling your participation in programs, events or initiatives;
  • Protecting ourselves and third parties from errors and fraud;
  • Meeting our contractual, legal and regulatory obligations.

Marketing

We use your personal information to inform you about news, programs, services, events, donation opportunities, surveys or initiatives offered by the MSHF Organization and other affiliated or unaffiliated organizations within our community that we believe may be of interest to you. We may do this by communicating with you in a variety of ways, such as by email, telephone, direct mail, text message or through social media. If you no longer wish to receive commercial electronic messages, please let us know by following the unsubscribe directions provided in every commercial electronic message.

To whom may my personal information be disclosed?

We will not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below:

  • We may disclose your personal information within or among the divisions of the MSHF Organization, so that different divisions may communicate with you (whether by e-mail, telephone, post or otherwise) and provide you with promotional materials and additional information about its services, special programs, events and initiatives that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
  • We may transfer personal information to non-affiliated third-party service providers for processing on our behalf (such as canvassers who assist us with our fundraising efforts, fulfillment services, technical support, delivery services and financial institutions). We require these service providers to limit their access to and/or use of personal information to what is required to provide their services and adhere to confidentiality as well as security procedures and protections.
  • Applicable laws may permit or require the use, sharing, or disclosure of personal information without consent in specific circumstances (e.g., when investigating and preventing suspected or actual illegal activities, including fraud, or to assist government and law enforcement agencies). These circumstances include situations when permitted or required by law or when necessary to protect the property, interests and rights of MSHF and any MSHF Affiliates, our employees, donors, or others. If this happens, we will not share more personal information than is reasonably required to fulfill that particular purpose.

Other than as listed above, we may, with your implied or express consent, share or disclose your personal information outside of MSHF, in accordance with applicable laws.

Third Parties & Third Party Websites

Third parties that you connect with directly through hyperlinks or other information provided on our Site may collect, use or disclose your personal information, or link and combine information about you to other personal information they may have collected on you, to achieve their own goals and purposes.

When personal information is collected by any such third parties, MSHF does not collect, use or disclose such information, which is subject to the privacy policies of the third party organization. We do not control the collection, use or disclosure of such personal information and MSHF encourages you to review the privacy policies of such third party organizations.

How does MSHF store and safeguard my information?

We have adopted physical, technological and organizational processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. We maintain policies and practices to protect your information that:

  • Provide a framework for our handling of your personal information;
  • Define roles and responsibilities within MSHF for handling your information from the moment we gather it until it is destroyed; and
  • Govern our internal process for dealing with complaints regarding the protection of personal information.

We will store your personal information for as long as necessary to fulfill the purposes for which it was collected and in accordance with MSHF’s automatic computer back-up procedures and document retention policies, except where otherwise required or permitted by law.

How does MSHF manage my consent, and how do I exercise my choices?

By accessing the Site, donating funds, responding to surveys or emails or otherwise providing information to us in connection with our programs, events, services or initiatives, you are providing your consent to the collection, use and disclosure of personal information as set out in this Policy. In some cases, your consent may be “implied”, i.e., your action or inaction at the point of collection, use or sharing of your personal information is interpreted as evidence of consent.

We will generally obtain consent when we want to use personal information for a new purpose or for a purpose other than those stated at the time of collection in this Policy or in the terms and conditions of a specific program, event, fundraising campaign, service or survey that you applied to, signed up for, or participated in. Your consent can be withdrawn at any time, except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations with us.

If you choose not to provide us with certain personal information or if you withdraw your consent, where such withdrawal is available, you may not be able to use, obtain or participate in the programs, events, opportunities to donate, services, surveys or information that you requested or that could be offered to you.

In the event that you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently withdraw your consent at any time, subject to legal or regulatory requirements or contractual obligations and reasonable notice, by contacting our privacy officer in the manner described in the section entitled “Contacting us” below. Our privacy officer will also be able to provide you with more information regarding the implications of withdrawing consent.

In respect of requests not to receive promotional communications from us, you may withdraw consent by following the “unsubscribe” instructions provided in any promotional communications sent to you, or by contacting us in the manner described in the section entitled “Contacting us” below. It may take up to ten (10) days to process your request, during which period you may continue to receive communications from MSHF or the MSHF Organization.

How can I access or change my personal information?

You are entitled to request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact our privacy officer in writing (see “Contacting us” below). It is your responsibility to provide accurate, correct and complete information.

You can also contact our privacy officer for any questions about or to make any complaint in relation to this Policy, as well as MSHF’s privacy practices in general (see the “Contacting us” section below).

Privacy Policy Changes

If we decide to change our Policy, we will post these changes on the Site so that you can be updated as to what information we gather, how that information may be used and whether (and how) it may be disclosed to any third parties. If the changes we make are significant, we will provide a more prominent notice when required by applicable laws. By continuing to use our services after the modified version of the Policy has been posted or you have been informed of such update, you agree to be bound by all such changes unless you advise us in writing, by phone or by e-mail that you wish to withdraw your consent in accordance with the procedures provided in this Policy. If you do not agree to the changes in our Privacy Policy, it is your responsibility to stop using our services. It is your obligation to regularly review this Policy to ensure that you read, understand and agree to the latest version of the Privacy Policy. The “Effective Date” at the bottom of the Privacy Policy indicates when it was last updated.

Contacting Us

If you have any questions about how we handle your personal information, please contact us as indicated below.

By E-mail: info@mountsinaihospitalfoundation.org
By Phone: 514.369.2222 #31299
By Post Mail:
Privacy Officer
Mount Sinai Hospital Foundation
5690 boul. Cavendish
Montréal (Québec) H4W 1S7